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Disconnect
Stays from 2 to 3 nights minimum to make the most of the experience.
Back to basics
By returning to simple moments to recharge you batteries, like lighting a fire or looking at the sky.
Reconnect
Our domains are designed to encourage interaction. Our activities, to discover all that binds us together.
Bookings can only be made through our online booking system. The availability on the booking calendar of our website is always up to date. Please note that we do not take any bookings by phone.
We do work with fixed days for arrival and departure, that are Monday, Wednesday and Friday (with exception of bank holidays or holiday periods) . The days marked in light grey on the booking calendar are the possible days for check-in and check-out.
For a midweek you can for example book from Monday to Wednesday, from Wednesday to Friday, or for the whole week. A weekend stay is always for 3 nights, from Friday to Monday.
Please take into account that check-in or check-out days may differ from one domain to the other due to national bank holidays or different school holidays.
Can I stay for one night?
At Nutchel, we really wish our customers to experience the back-to-basics concept, which implies a stay for a slightly longer period and therefore it is not possible to book a Cosy Cabin for 1 night only.
How can I reach the Customer Service?
Our Customer Service is available within the following opening hours:
Monday: 10 am - 6 pm
Tuesday: 8 - 11 am
Wednesday: 8 - 11 am
Thursday: 8 - 11 am
Friday: 8 - 11 am
You can reach us via mail at info@nutchel.lu or by phone at +352 28 79 54 88.
How do you handle the Covid-19 situation?
Covid vaccination pass
We do not ask a Covid Vaccination Pass to stay in our Cosy Cabins.
You need to cancel or postpone your booking due to Covid-19?
If you or a member of your travel group is tested Covid-19 positive just before arrival and can't come to Nutchel, we kindly ask you to contact our Customer Service. Please be aware that our general terms and conditions apply.
Life on the domain
What time should I check-in and check-out?
Les Ardennes
Check-in: 4 pm - 8 pm
Check-out: until 10 am
Alsace
Check-in: 4 pm - 7.30 pm
Check-out: until 11 am
Are the cabins located in the middle of the forest?
Our two domains Les Ardennes and Alsace are located midst nature, but still close to the street to guarantee accessibility. At Nutchel, we want to make a positive impact on nature and therefore were obliged to put some cabins closer to each other, in order to protect the ground and the surrounding trees. The Cosy Cabins are scattered throughout the domains and in proximity to each other.
Is there a charging station for cars on site?
Unfortunately, we don’t have a charging station for your electrical/hybrid car (yet). However, there are charging spots within a short distance from both domains and our on-site team will be glad to advise you accordingly.
Who is my emergency contact on the domain?
Upon arrival at the domain, you'll get a full brief of all necessary numbers and contacts you might need during your stay with us. We take care of you! :-)
Is there a grocery shop on site or nearby?
In our Cosy Chalet, you'll find a little Honesty Shop with some local food and drink options to buy, as well as recyclable cups, bags, etc. However, for a larger grocery shop we advise you to visit one of the supermarkets in the area, just a few minutes located away from our domains.
Is there firewood available on the domain?
Yes, there is enough firewood for you available on the domain, free of cost.
Life in a cabin
Is there electricity and a heating in the cabins?
Every cabin contains one electricity plug to charge your necessary device(s). We kindly ask you not to put a multiple plug.
There is no classical heating in the cabins, but by regular use of the woodstove, the cabins easily get comfy and warm, even during colder nights.
Is there warm water available in the cabins?
Yes, there is warm water in the cabin shower. If you need some warm water to wash the dishes, you can easily take the big pot and warm up some water on the woodstove.
Is the sleeping area a separated room?
All our Cosy Cabins are open space. The sleeping area is separated with a curtain from the living room and the kitchen. The bathroom is separated.
Is Wi-Fi available in the cabins?
Nope, niente, nada! We made a conscious decision not to install Wi-Fi in the cabins as this is not part of the Nutchel philosophy.
Does the cabin have household appliances?
The access to electricity is limited in our cosy cabins. Therefore:
There’s no classic fridge in the cabin as we've opted for a more ecological approach and use cool boxes with freezing elements, which can be picked up and returned at the dedicated areas on the domain, free of cost.
There is no microwave nor oven in the cabin. To cook food, you can use the gas stove, gas BBQ or wood stove available in your cabin.
Can I bring my pet?
Pets are allowed in our Classic for 4 or Classic for 6 cabins.
Please inform us beforehand so we can provide you with the necessary utensils such as a dog bed and a feeding bowl.
Can we have 1 additional guest sleeping on the couch?
Unfortunately, it is not possible to exceed the cabin’s maximal capacity for safety and insurance reason. Therefore, we do not allow an extra guest sleeping on the couch or on an inflatable mattress.
Is there enough space for a baby bed to put in the cabin?
Yes, there is enough space for one baby bed to put next to the bed on the ground floor.
Can we use the hot tub all year long?
Yes indeed ! The hot tub is heated at 38°C for your entire stay, for you to enjoy a cold evening in December or a summer night in mid-July in relaxing warm water.
Do I need to clean my cabin upon departure?
You don't need to clean your cabin. However, we ask you to leave the towels and bedsheets on the floor and do your dishes. In case of any loss or damage, we have the right to charge you an extra cleaning fee, as per our terms and conditions.
Food & Activities
Is breakfast included in the price of the cabin?
Breakfast is not included in the cabin price. However, you have the possibility to book breakfast online or upon arrival at the domain.
Please refer to the services page of the domain Alsace or Les Ardennes to see what's included in the baskets.
Can I order food on site?
We just need your orders for the arrival day/next morning to organize the logistics. For the remaining of your stay, you can either contact our Customer Service or see with our local team directly.
What is included in the food packages?
Please refer to the page of forest village Alsace or Les Ardennes to see what's included in the baskets.
How can I make coffee in the cabin?
In all of our Cosy Cabins, you'll find a Bialetti coffee maker. Please note that there is no coffee powder in the cabins, so you have to bring it with you or buy it in our Honesty Shop.
Can I rent bikes on the domains?
Yes, you can! Bike lovers are more than welcome. We have different mountain and e-bikes as well as kids seats available for rent, subject to availability.
It is not necessary to book the bikes before your arrival, but if you want to make sure bikes are available during your stay, we recommend you to contact our Customer Service in advance.
To have more information on the bike rental in Les Ardennes, please click here.
Unfortunately, the bike rental is currently not available in Alsace.
Where can I get advices on good hikes and activities around the domain?
On the page for each forest village, you will find a map with suggested recommended activities:
Please do not hesitate to also contact our customer service to receive the best updated brochures of walks and activities.
Our local crew is also more than happy to give you the best tips to have wonderful walks around the domain.
In your bag
Do I need to bring my own bed linen?
No, you don't. All beds in the cabin will be made upon your arrival.
Do I need to bring towels?
All our Cabins with hot tub, the Nest and the Canopy Cabins are equipped with towels. If you have booked one of the other cabins types, you can either book a soft towel package for €5 per person or simply bring your own. Our towel package consists of a small and a big soft towel per person.
Do I need to bring charcoal to use my BBQ?
All our barbecues run on gas. Therefore, you can come with a rested mind: everything is ready for you to use them. They’re also usable all year long thanks to our roofed terrace.
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With your lover
At the Luxembourg City Promenade, you will discover the former fortress, which is the city’s top attraction. The view and cute streets of the city offer wonderful setting for a romantic stroll.
With your kids
The venison park of Saint Hubert allows you to discover the Ardennes woodland animals, like deers, bisons or boars, during a pleasant moment of relaxation with your family.
With your friends
In the village of Chiny, you can rent kayaks and canoes to use on the Semois river. Enjoy kayaking down the Semois with friends or family - the perfect way to take in the stunning landscapes of the Belgian Ardennes.
Are you looking for something very special to offer to your family, friends or colleagues? Our Nutchel gift vouchers are the perfect gift to someone who's in need of a break in nature. Offer some time to slow down, to reconnect to nature and to what matters most.
In May I was able to spend some fantastic days in the Alsace and fully disconnect. It is the perfect place to switch off and come down. So relaxing!
Elsa
May 2023
Forest Village Alsace
It is a beautiful place to get away from everyday life. The nature around invites you to hike and the village and cabins themselves are decorated with a lot of love. I had a fantastic short vacation!
Wiolina
June 2023
Forest Village Les Ardennes
For me, this is a must for anyone who works a lot and wants to put aside their busy, everyday lives to take a breather and recharge their batteries.
Dono
Order food baskets from Nutchel
For big and small eaters, vegetarian, super sporty or all-rounders, Nutchel offers baskets for breakfast and evening meals. Simply place your order the day before, then come and pick it up the basket at the Cosy Chalet. Inside, nothing but local products, from only a few kilometers around. Tested and approved by the team.
Breakfast
Breakfast basket for adults (€15): Cereal bread, a croissant, some ham and cheese, one egg, butter, jam, chocolate spread, yoghurt, fresh fruit, milk, sugar, coffee, tea, apple juice.
Breakfast basket for children (€9): Waffle, some granola, chocolate spread, jam, fresh fruit, some milk, apple juice, hot chocolate chips to melt
Brunch
Brunch for adults (€23): bread, croissant, crepe batter, ham, bacon, smoked trout, raw egg to cook the way you like it, cheese, seasonal salad, chocolate spread, jam, butter, yogurt & granola, fruit, juice, milk, coffee, tea, sugar
Brunch Deluxe (€28 / person, for min. 2 people): Add a bottle of sparkling wine to your brunch!
Brunch for children (€12): crepe batter, bacon, raw egg to cook the way you like it, cheese, chocolate spread, jam, butter, yogurt and granola, fruit, fruit juice, hot chocolate chips, milk
Barbecue
Barbecue basket for adults (€24): 3 pieces of meat, some bread, jacked potatoes with garlic butter, an assortment of salads, sauce
Vegetarian barbecue basket (€24): 2 veggie items, some bread, jacked potatoes with garlic butter, an assortment of salads, sauce
Barbecue basket for children (€12): 1 sausage, some bread, potato salad, sauce, a little surprise
Raclette
Raclette basket for adults (€22): selection of cold cuts and cheeses, bread, a jacked potatoe, seasonal salad and garlic butter
Vegetarian raclette basket (€22): selection of cheeses, bread, a jacked potatoe, seasonal salad and garlic butter
Raclette basket for kids (€17): selection of cold cuts and cheeses, bread, a jacked potatoe, seasonal salad and garlic butter (smaller portions)
Soup dinner
Soup dinner (€15): 0,5L of veggie soup to chose from our selection, 2 eggs to cook your way, 1/4 baguette, cheese, butter, yoghurt, granola, fruit Soup dinner deluxe (€18): 0,5L of veggie soup to chose from our selection, 2 eggs to cook your way, 1/4 baguette, cheese, butter, carrot cake slice, fruit
Did you already hear about the DIY #mynutchel activities? Every month, there is a different activity planned for you (adults & kids) during your stay. The activities are based on the different seasons of the year always using natural materials that you can find just around the corner of your cabin.
Games
We have a nice collection of outdoor- and board games. There are for all ages and all tastes, from petanque to chess... And they all are available for free at the Cosy Chalet. Now that you're ready, let the game begin!
Creative material
Nature is truly inspiring! At the Cosy Chalet, painting and drawing materials are available for all of our guests to take on their creative side during their stay. Each cabin also has a creative wall where you can pin your nicest creation, for the next guests to feel right at home.
Combine comfort and the outdoors
Living room
A woodstove to keep your cabin warm
A comfy couch to relax and enjoy the view outside
A big table and seats to enjoy nice meals together
Large windows with wide views on nature
Kitchen
A gas stove
A cold water sink with drinkable water
A eco-friendly frigde
Pans, pots and kettles
Mugs, plates, (wine) glasses, cutlery, dish soap
Other necessary utensils to cook
Bedroom
Comfortable beds (king, queen or regular size depending on the chosen cabin type)
Bathroom
A hot shower
A real flushing toilet
Covered terrace
An outdoor but covered gas BBQ
A picnic table
Outdoor chairs
A game-changing experience as a couple
Unpluging helps to find back a common rhythm, to be in sync again.
Being far away from your day-to-day routines, brings you closer together.
Sharing unique moments and memories deepens your relationship.
A back-to-basic way of life gives you space to focus on your loved one.
Being far away from our day-to-day routines, brings us closer together.
Less is more, simplicity triggers our imagination.
Reconnecting to nature by living outdoor, helps us slow down and reconnect to ourselves.
Nature is a playground for both big and small adventure seekers.
Our most precious memories come from the most simple things.
Included in our offers
Accomodation
A 2 night stay in the middle of nature at our forest village Alsace, all year long Accomodation in cosy cabins, all with their specificities, with a maximum of 2 persons each
Catering
Delicious meals prepared with tasty and locally-sourced ingredients
Full- or half-board options including breakfast, buffet-style lunch and dinner, coffee breaks...
Exclusive services
Full or partial privatisation of our common areas
Exclusive extras like turndown service, transportation, welcome gifts...
Activities
Teambuilding activities organised by local providers, based on your goals for your seminar
Our corporate values
Authenticity
We love nature and we are authentic people. We wish to cultivate simplicity and authenticity in people's heart.
Out-of-the-box thinking
We work on being creative and making bold decisions on daily basis.
Doing
We are problem-lovers and solution-makers. We see issues as opportunities to improve and reinvent the way we do things.
Caring
We care for each other, for our guests, for our environment. Caring allows us to grow as a better team.
Team spirit
We take the time to be a support for each other, we put the needs of the team before our own.
As part of the marketing & sales team, you are the first and last contact point of our guests. You play a key role in the success of the Nutchel experience!
Your missions
Secure a high-level satisfaction by being the contact person for customers via email and telephone
Work with hospitality teams to ensure a smooth client experience and a peaceful HQ-site daily collaboration
Manage complaints and refunds
Support the sales and upsell
Create and maintain excellent relationships with team members and guests
Your profile
You have minimum of 2-years’ experience working in Customer Service
You have fluent oral and written skills in Dutch, French, and English. German is considered a plus
You have excellent communication skills (both oral and written), as well excellent listening skills
You master Office 365, and have experience a PMS (property management system) or a booking system
Your soft skills
You have a feeling for customer satisfaction with a problem-solving mentality and a great care to details
You are result-oriented and have reporting experience
You are autonomous, well organized and a real team player
What we offer
A part-time contract as a permanent employee with a start date from July 1st on
An international, enthusiastic, enterprising and customer-oriented team
The possibility of partial remote working
Extra-legal benefits
Vacation benefits on our forest villages
Junior legal officer
It's essential! You are the legal elf for the General Management of the Group, Team Leads, and Site Managers, guiding them through legal analysis in decision-making.
Your missions
Ensure legal prevention through analysis of existing contracts and those to be signed from partners of all kinds (goods and/or services providers, financial services, insurance, IT, construction contractors, townships and institutions, etc.)
Draft contracts issued by Nutchel, especially employment and commercial contracts
Prepare of case files in the event of litigation risk, including basic legislative and jurisprudential references
Be a legal support to decision-making for the leaders of different entities (Luxembourg, France, and Belgium)
Research and/or monitore legislation (on request) in European, Belgian, French, and/or Luxembourgish law in areas of law that regularly concern us: contract law, commercial law, social law, labor law, social security law, urban planning and environmental law, company law, administrative law, consumer protection, intellectual property, real estate law, European law, and private international law
Be a point of contact for specialized lawyers to whom you may turn, if necessary, for their expertise in one of the previously mentioned areas according to national and/or local law
Your profile
You hold a master's degree in law. An additional master's degree, specific training, or internship in one of the previously mentioned legal domains is a plus
You speak French and English. Dutch and/or German is a plus
You master legal research tools and the Office suite
You have excellent writing skills
A first experience in a company, even as an internship, is a plus
Your soft skills
Tireless desire to learn, you enjoy discovery
Out-of-the-box thinking, precision, analytics, and rigour
Problem-solving mentality, proactivity, and be a solution-maker
Respectfulof the people around you and your environment
Collaboration, interaction, and communication
What we offer
Permanent part-time position with possible evolution to full-time (or 4/5)
Very flexible hours with the possibility of working remotely
A highly varied job rich in training experiences
Extra-legal benefits
Vacation benefits on our domains
A motivated and enthusiastic team that shares our values!
Marketing intern
You are the "Swiss army knife" of the marketing & sales team and therefore play a key part in the success of the team work!
Your missions:
Manage the B2B strategy and execution, including lead generation (through referrals, LinkedIn, distribution channels), sell MICE stays and liaise with the operations for the overall success of the B2B product
Support the product success: help the product manager and forest village managers in the implementation of the on-site run animations, communication and upsell
Support the marketing team in various ways: copywriting of SEO-optimized blogs, social media inputs, strategic recommendations, translation, customer support...
Your profile:
You’re digital-savvy, a creative soul and passioned about the tourism and event industry
You are result-oriented and have a feeling for sales with great communication skills and attention to details
You’re digital-savvy, a creative soul and passioned about the tourism and event industry
You have skills in project management and a practicla and operation-driven mindset
You are a native French- speaker, and are fluent in English. Dutch and/or German is a plus
You have experience with Office 365 and Canva
Your soft skills:
You are curious and willing to listen, learn and implement what has been learnt, both in hard and soft skills
You are a team player and are agile, showing creativity to meet your goals
You are organized and rigorous, with a project management mindset
What we offer:
A 6-month internship or 1-year alternance from September 2024 on, with the possibility of conversion into a permanent contract from
Salary compensation
An international, enthusiatic and enterprising team
Occasional stays on our forest villages in Belgium and in France
Job offers - Alsace
Maintenance technician
Under the responsibility of the site manager, you act in coordination of other trades in the following missions.
Your missions
Ensure daily technical needs in the cabins and common areas
Ensure maintenance work for green spaces
Ensure the maintenance of installations for our hot tubs (filtration system, pumps, etc.), especially on check-in/out days of clients
Maintain and service wood-burning stoves
Maintain the pool and sauna facilities
Recommend maintenance programs and site works
Monitor the application of hygiene, safety, quality, and environmental procedures and rules
Define the human, material, and financial resources of a project, select suppliers, subcontractors, service providers, and ensure the completion of a service
Your profile
You have a degree in maintenance or a vocational diploma
You have skills in electricity and plumbing
You are required to hold a B driving license; you know how to operate construction machinery
Being able to communicate with and respond to a client in English or Dutch is a plus
You have a minimal knowledge of office tools
Your soft skills
Rigor, meticulousness, organization: you take care of the equipment and maintain it, completing each action thoroughly
You demand quality in what you produce; you enjoy doing a job well
You appreciate working outdoors and are in a good physical condition
Team-spirit
You like to provide technical assistance
You are proactive and reactive: you know how to find solutions on your own
You enjoy customer contact
What we offer
35 hours/week renewable fixed-term contract for 3 months, with the possibility to convert it into a permanent contract
5-day week incl. Saturdays, with Sundays and 1 another day in the week to be defined off
Work in a small, yet dynamic, and developping team
Work in a forest setting in the heart of nature
Receptionist
Your missions
Welcoming guests during check-in/out days as well as managing them during their stay
Providing guidance and information to the guests
Managing experiential services and participating in their preparation (food baskets, saunas , bicycles...)
Crisis-solving and of guest dissatisfaction by identifying and implementing on-site solutions
Handling the on-call telephone outside of opening hours (in turns with other teammates)
Your profile
You have at least 2 years of management experience in the hospitality industry and in managing a sales center.
You are familiar with property management systems and hospitality techniques
Being proactive, having a sense of “urgency”, a problem-solving mindset, commercial acumen and interpersonal skills. These are all assets to succeed in this position, in addition to your strong interest in nature and eco-tourism .
In addition to English, you speak French or German. Dutch is a plus.
Your soft skills
You are customer-oriented
You are versatile
Organization is second nature to you
You have great interpersonal skills and good listening skills
What we offer
An international and enthusiastic team, proactive and customer-oriented
A pleasant working atmosphere in a new forest village, in a region where nature is at a central place
A full time contract with an as soon as possible start date
On-site accommodation is possible
Job offers - Les Ardennes
Maintenance technician
Under the responsibility of the site manager, you act in coordination of other trades in the following missions.
Your missions
Ensure daily technical needs in the cabins and common areas
Ensure maintenance work for green spaces
Ensure the maintenance of installations for our hot tubs (filtration system, pumps, etc.), especially on check-in/out days of clients
Maintain and service wood-burning stoves
Recommend maintenance programs and site works
Monitor the application of hygiene, safety, quality, and environmental procedures and rules
Define the human, material, and financial resources of a project, select suppliers, subcontractors, service providers, and ensure the completion of a service
Your profile
You have a degree in maintenance or a vocational diploma
You have skills in electricity and plumbing
You are required to hold a B driving license; you know how to operate construction machinery
Being able to communicate with and respond to a client in English or Dutch is a plus
You have a minimal knowledge of office tools
Your soft skills
Rigor, meticulousness, organization: you take care of the equipment and maintain it, completing each action thoroughly
You demand quality in what you produce; you enjoy doing a job well
You appreciate working outdoors and are in a good physical condition
Team-spirit
You like to provide technical assistance
You are proactive and reactive: you know how to find solutions on your own
You enjoy customer contact
What we offer
38 hours/week renewable fixed-term contract for 3 months, with the possibility to convert it into a permanent contract
5-day week incl. Saturdays, with Sundays and 1 another day in the week to be defined off
Work in a small, yet dynamic, and developping team
Work in a forest setting in the heart of nature
Bookable events
All inclusive hiking week
Alsace
Ready to escape into nature? Stay with us from 23rd to 27th September 2024, and discover the wonderful landscapes of the Vosges moutains during guided hikes with a group of maximum 12 adults.
Boost your creativity, bring back positive energy to your daily work and bond with your colleagues during an out-of-the-box seminar at Nutchel Alsace. Read more about our offers here!
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