Your travel guide - Nutchel Alsace

Your arrival at Nutchel Alsace

Address

Forest Village Alsace
724 route de Salm
F-67420 Plaine
(+33) 03.67.10.41.69

Nutchel Alsace is a place designed to slow down, reconnect with nature, and enjoy a break from your daily routine.

If you want to prepare your stay prior to your arrival, you cab contact our team on site by email at alsace@nutchel.fr for information on hikes and activities. For information regarding your booking (upgrade, extras), please contact our Customer Service during opening hours.

Carts to transporte Nutchel's guests luggages to their cosy cabin

Parking

A free, unsupervised parking is available at the entrance of the forest village.

To preserve the tranquillity of the site and provide a true nature experience, cars are not allowed inside the domain. Your cabin can be reached on foot from your parking.

Handcarts are available to help you transport your luggage to your cabin.
Two kids going to their Nutchel cosy cabin with a suitcase

Access to your cabin

  1. Access the Cosy Chalet from the parking
  2. We personnally welcome you between 4 pm and 8 pm. At the reception, simply give us your name and we will give you your assigned cabin number, as well as several explanations to allow you to enjoy a smooth stay.
  3. You will get 2 lamps and a map to find your way around the forest village
  4. Follow the signs to your cabin
  5. Your Nutchel stay can now begin: enjoy!
A breakfast basket ready to be delivered at Nutchel

The Cosy Chalet

At the Cosy Chalet, you will find:

  • Some essential refills, like oil for the lamps, toilet paper...
  • Your food basket deliveries, to order prior to or during your stay
  • A selection of local foods, drinks, souvenirs in our Honesty Shop
  • Ideas of activties, DIYs, books to read, game to play...

Preparing your stay at Nutchel Alsace

Check-in & out

What time should I check-in and check-out?

Check-in

You can check-in between 4 pm and 8 pm.

If you can't arrive in the standard check-in time, we can welcome you up to 10 pm and we would charge you with a late check-in fee of €40. As part of this service fee we turn on your wood stove and light the oil lamps and candles in your cabin. In case of an unplanned later arrival, please contact our team on site by phone.

Check-out

You can check-out until 11 am on check-out day.

Early check-out can be organized with the on-site team if needed, although it won't change the price of your stay.

What if I arrive late?

Check-ins take place during our reception opening hours, from 4pm to 8pm.

For arrivals after 8 pm, we offer a mandatory late arrival option at a cost of 40€., which includes:

  • Check-in between 8 and 10 pm by a receptionist
  • Lighting of candles and oil lamps in your cabin
  • Lighting the fire in your cabin's wood-burning stove

After 10 pm, it is difficult for us to provide an appropriate welcome.

In any case, please contact customer service to inform us of your arrival time.

Where can I park?

Upon arrival at our forest village you will see a large parking area, and close by our Cosy Chalet. You can leave your car at this parking lot during the entire stay.

Do I need to inform you of my arrival time?

If you plan on arriving after 8 pm and did not book a late check-in fee yet, please contact customer service to inform us of your arrival time.

Do I need to have winter tires on my car?

It is mandatory, by the French government, for clients visiting Nutchel Alsace in winter time to travel with winter tires or snow chains. The forest village is located on top of a steep hill, making it difficult to reach in case of snow without any of these 2 options.

Life on the domain

Is there a charging station for cars on site?

Unfortunately, we don’t have a charging station for your electrical/hybrid car (yet). However, there are charging spots within a short distance from both domains and our on-site team will be glad to advise you accordingly.

What if I need assistance during my stay?

Our team remains available by phone if needed. The 24/7 emergency phone number is provided upon your arrival.

Is there a grocery shop on site or nearby?

In our Cosy Chalet, you'll find a little Honesty Shop with some local food and drink options to buy, as well as recyclable cups, bags, etc. However, for a larger grocery shop we advise you to visit one of the supermarkets in the area, just a few minutes located away from the domain.

Is there firewood available on the domain?

Yes, there is enough firewood for you available on the domain, free of cost.

Life in a cabin

Is Wi-Fi available in the cabins?

Nope, niente, nada! We made a conscious decision not to install Wi-Fi in the cabins as this is not part of the Nutchel philosophy.

Is there warm water available in the cabins?

Yes, there is warm water in the cabin shower. If you need some warm water to wash the dishes, you can easily take the big pot and warm up some water on the woodstove.

Is there electricity and a heating in the cabins?

Every cabin contains one electricity plug to charge your necessary device(s). We kindly ask you not to put a multiple plug.

There is no classical heating in the cabins, but by regular use of the woodstove, the cabins easily get comfy and warm, even during colder nights.

Does the cabin have household appliances?

The access to electricity is limited in our cosy cabins. Therefore:

  • There’s no classic fridge in the cabin as we've opted for a more ecological approach and use cool boxes with freezing elements, which can be picked up and returned at the dedicated areas on the domain, free of cost.
  • There is no microwave nor oven in the cabin. To cook food, you can use the gas stove, gas BBQ or wood stove available in your cabin.

Is there enough space for a baby bed to put in the cabin?

Yes, there is enough space for one baby bed to put next to the bed on the ground floor.

Can we use the hot tub all year long? 

Yes indeed ! The hot tub is heated at 38°C for your entire stay, for you to enjoy a cold evening in December or a summer night in mid-July in relaxing warm water.

Do I need to clean my cabin upon departure?

You don't need to clean your cabin. However, we ask you to leave the towels and bedsheets on the floor and do your dishes. In case of any loss or damage, we have the right to charge you an extra cleaning fee, as per our terms and conditions.

Can we have 1 additional guest sleeping on the couch? 

Unfortunately, it is not possible to exceed the cabin’s maximal capacity for safety and insurance reason. Therefore, we do not allow an extra guest sleeping on the couch or on an inflatable mattress. 

Food & Activities

How can I book a meal for my stay?

You can find all the food options available by clicking here.

If you wish to order any of the above breakfast-, barbecue- or munster baskets for the day after arrival, please contact our customer service team at least 3 days before arrival via info@nutchel.fr

For food orders that are not for the day after arrival, you can place your order on the domain.

Is breakfast included in the price of the cabin?

Breakfast is typically not included in the cabin price.

However, you have the possibility to book breakfast online or upon arrival at the domain. And if you book a stay ending on a Sunday, breakfast will however be automatically included.

Discover what is included in the breakfast at Forest Village Nutchel Alsace.

How can I book the water path?

Book your 1-hour time-slot at the reception and enjoy our water path, which includes use of the sauna, the cold bath, a towel and a bathrobe. Price: 15€ per person

Can I order food on site? 

We just need your orders for the arrival day/next morning to organize the logistics. For the remaining of your stay, you can either contact our Customer Service or see with our local team directly.

Where do I collect my meals?

You can come and pick up your food baskets every day during the reception opening hours.

Where can I get advices on good hikes and activities around the domain?

On the page for each forest village, you will find a map with suggested recommended activities: For Alsace click here

Please do not hesitate to also contact our customer service to receive the best updated brochures of walks and activities.

Our local crew is also more than happy to give you the best tips to have wonderful walks around the domain. 

Can I rent bikes for the stay?

Yes, you can! Bike lovers are more than welcome. We have different mountain and e-bikes as well as kids seats available for rent, subject to availability.

It is not necessary to book the bikes before your arrival, but if you want to make sure bikes are available during your stay, we recommend you to contact our Customer Service in advance. 

How can I make coffee in the cabin?

In all of our Cosy Cabins, you'll find a Bialetti coffee maker. Please note that there is no coffee powder in the cabins, so you have to bring it with you or buy it in our Honesty Shop.

In your bag

Do I need to bring my own bed linen?

No, you don't. All beds in the cabin will be made upon your arrival. Have a look to our dedicated page to make sure that you pack everything right for your stay.

Do I need to bring towels?

Each cosy cabin is equipped with a set of towels per person, so you don't necessarily need to bring extra ones. However, if you have booked a cabin with a hot tub or plan on testing out the water path, you might want to bring other bath towels too.

Do I need to bring charcoal to use my BBQ?

All our barbecues run on gas. Therefore, you can come with a rested mind: everything is ready for you to use them. They’re also usable all year long thanks to our roofed terrace.

Secured transaction
Secured transaction
Friendly customer service
Human contact guaranteed
Free modification available
Modification possible up to 8 days before arrival
Comfort at all times
Comfortable housing
All-year experience
Open all year long
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Nutchel